Policies & Refunds

Privacy Policy

Effective Date: August 24, 2026

Heritage Floral Design and Heritage Flowers are operated by A Prideful Place LLC. In this policy, “Heritage,” “we,” “us,” and “our” refer to Heritage Floral Design, Heritage Flowers, and A Prideful Place LLC.

This Privacy Policy explains how we collect, use, protect, and share information when you visit or use our websites, place an order, submit an inquiry, book a consultation, communicate with us, or use our services. This policy applies to Heritage’s websites, including heritageflorals.com, heritageflorals.shop, weddings.heritageflorals.com, and events.heritageflorals.com.

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, billing address, delivery address, event information, recipient information, floral preferences, order details, messages for gift recipients, consultation details, and any other information you choose to provide.

When you place an order, we may also collect payment-related information. Payment transactions are processed through authorized payment providers. We use reasonable administrative, technical, and physical safeguards to protect information in our care.

We may automatically collect limited technical information when you use our websites, such as your device type, browser type, IP address, pages visited, referring website, and general usage activity. We may use cookies and similar technologies to help our websites function, remember preferences, understand website traffic, and improve our services.

How We Use Information

We may use your information to:

Process and fulfill floral orders, deliveries, pickups, subscriptions, and event services.

Communicate with you about orders, deliveries, substitutions, payments, appointments, consultations, inquiries, and customer service requests.

Send requested inquiry links, appointment information, order updates, delivery coordination messages, and payment notifications.

Create and manage customer accounts, proposals, contracts, invoices, and event records.

Personalize your experience, improve our products, services, websites, and customer support.

Protect against fraud, misuse, security incidents, and unauthorized transactions.

Comply with legal obligations and enforce our policies.

Text Messages and SMS Communications

Heritage may send text messages for requested customer service communications, including inquiry links, appointment or consultation information, order updates, delivery coordination, and payment-link notifications.

We send text messages only after you provide express consent. Consent may be collected verbally during a phone call, through a website form, at checkout, or through another clear opt-in process. Consent to receive text messages is not a condition of purchasing any product or service.

Message frequency varies based on your requests, orders, and services. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at 984-295-8511 or hello@heritageflorals.com.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers who help us operate our business and deliver services on our behalf, only as needed for Terms: By agreeing to receive text messages from Heritage Floral Design, you agree to receive requested customer-service messages, including inquiry links, order updates, delivery coordination, and secure payment-link notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase of those services.

Terms: By agreeing to receive text messages from Heritage Floral Design, you agree to receive requested customer-service messages, including inquiry links, order updates, delivery coordination, and secure payment-link notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase

How We Share Information

We may share information with trusted service providers that help us operate our websites, process payments, manage orders, provide delivery services, schedule appointments, send communications, store business records, or support our operations.

We may share information with a recipient when needed to complete a floral delivery or coordinate delivery timing. We may also share information when required by law, to respond to valid legal requests, to protect our rights or safety, or in connection with a business transition involving A Prideful Place LLC.

We do not sell your personal information.

Payment Information

Payment information is handled through authorized payment providers and secure processing systems. Heritage does not use payment information for purposes unrelated to completing your transaction, resolving a payment issue, or providing requested customer service.

Orders, Deliveries, and Recipient Information

When you place an order, we may use the recipient’s name, address, phone number, and delivery instructions to complete the delivery. We may contact the recipient when necessary to coordinate delivery, confirm availability, or resolve a delivery issue.

Customer Accounts and Online Services

If you create an account through one of our websites, we may store account and order information to make future orders and account access easier. You are responsible for keeping your account login information confidential.

Cookies and Website Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our websites and to improve website performance, marketing, and customer experience. You may be able to control cookies through your browser settings, although some website functions may not work properly if cookies are disabled.

Data Security

We use reasonable safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, payment system, email transmission, or internet connection can be guaranteed completely secure. Please use caution when submitting information online.

Third-Party Websites

Our websites may link to third-party websites, including payment providers, social-media platforms, venue websites, and other service providers. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information to them.

Children’s Privacy

Heritage does not knowingly collect personal information from children under the age of 13. Our products and services are intended for adults and for individuals authorized to place orders or make event-related decisions.

Your Choices

You may request to update or correct your contact information by contacting us. You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

For questions about this Privacy Policy or your information, contact:

Heritage Floral Design and Heritage Flowers
Operated by A Prideful Place LLC
Phone: 984-295-8511
Email: hello@heritageflorals.com
Website: https://heritageflorals.com