Policies & Refunds

Heritage Flowers (and its parent company A Prideful Place LLC) is committed to protecting our customers' privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our website. Please read this entire page carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described.

Collection and Use of Information

In general, you can visit our site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

Non-Personally Identifiable Information

When you visit our site, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our site. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.

Personally Identifiable Information

When you place an order or enter a promotion, we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify or contact you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Valentine's Day, etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us (Personally Identifiable Information ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us. For your shopping convenience, when you place an order, we automatically establish your own Personal Account where information used in placing orders (including billing address, email address, telephone number(s) and rewards program information) is saved. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits. The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift.

Use of Cookies/Clear GIFs

Cookies: Like many other commercial sites, our site may utilize standard technologies called cookies and clear GIFs to collect information about how our site is used. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a shopping cart. For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit our site and place an order. When you place an order, we send a cookie to your hard drive to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No Personally Identifiable Information is recorded. When you click through our site from a promotional email, our Service Provider may send a cookie to your hard drive recording your IP address and other related information.

Clear GIFs: Some of our service providers may employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) for our benefit to help us measure advertising effectiveness. Clear GIFs help us better manage content on our site by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear GIFs are not tied to your Personally Identifiable Information. Our service providers may use clear GIFs: (i) in HTML based emails to determine which emails have been opened by recipients; (ii) to record when products have been ordered from our site; and (iii) to track the visitor traffic on our site. These clear GIFs allow us to measure the usage of each of our site by our visitors and the effectiveness of certain communications and marketing campaigns. We may also use clear GIFs in a similar manner in our own emails and on our site. Clear GIFs can work with existing cookies on a computer if they are both from the same web site or advertising company. That means, for example, that if a person visited www.company.com, which uses an advertising company's clear GIF, the web site would match the clear GIFs identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information can be shared with the advertising company. We may provide such information to our Service Providers but that information can only be used by our service providers for our benefit.

Interactive Tools

Within your personal account, you have the option to opt in for our additional services, which include a personal date reminder service and a free online address book. We use your contact information so that you may take full advantage of these interactive tools. You may view, edit or opt out of these additional services at any time.

Cooperation with Law Enforcement

We will disclose Personally Identifiable Information, after subpoena or written request, to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order nor issue a refund. You can call us at 984-295-8511 anytime to cancel an order. We will try our best to accommodate your request, as long as the order has not been dispatched for delivery.

Refunds

At this time, we do not offer refunds for flower products/arrangements (unless approved by management.) If you are not fully satisfied with your order, we will replace that product to your satisfaction. To receive a replacement product, please call us directly or email us at: hello@heritageflorals.com and have your order # ready.

Specialty Gifts

Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation. Please note that we cannot refund shipping fees unless the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 984-295-8511. We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.

Security

We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

If you open a Personal Account with our website, your password will be your personal, secret entry code. When you access your account information, it is kept on a secure server and a password is needed to access any account areas. You can change your password as many times as you like. We recommend that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an internet cafe or library.

Links to Other Websites

Our site may contain links to other websites. Privacy policies on such linked sites may be different from our Policy. We are not responsible for the privacy practices and content of these third-party web sites. You access such linked sites at your own risk. We urge you to follow safe Internet practices and do not supply Personal Information to these sites unless you have verified their security and privacy policies.

We take special care to protect the safety and privacy of children. Consumers making purchases on our site must have a valid credit card and be 18 years of age or older. It is the policy of our web site not to collect personal information on any person under the age of 18 and we request that any person under age 18 not submit any personal information. Our reminder and greeting services are designed not to gather birth dates (with years) or other personal information for children under 13.

Credit Card

When making purchases with our website, the credit card you provide will be submitted for authorization and if approved, charged by us either at the time the order is taken on the website or upon receipt of the encrypted order information. Processing of the foregoing credit cards follows credit card industry standards.

Your Consent

By shopping at our site or opening an account with our website, you consent to the use of your Personally Identifiable Information by us in the manner specified in this policy. We, however, have the option to change, modify, or add to the terms and conditions of the policy at any time. We will inform you of any changes by posting the revised policy on our site. Any customer who does not agree to the revised policy has the option to opt-out. The policy will go into effect on the date posted. The new policy will apply to all current and past users of our site and will replace any prior policies that are inconsistent.